Complaints

Give your name and contact email, PayPal order ID where relevant, a concise description of the issue, the outcome you seek, and any deadline we should know about. Do not send unnecessary sensitive information or complete document content.

We identify who is handling the complaint and review the relevant payment, consent, template, preview-integrity and delivery evidence. A narrowly scoped legal hold may temporarily pause automatic deletion for the specific purchase or document while a complaint, chargeback or dispute is investigated. We will explain our findings and any proposed redelivery, correction, refund or other remedy.

If you disagree with the outcome, reply asking for a further internal review and explain what you believe was missed. You may also have statutory rights to pursue an applicable dispute-resolution or court route. Privacy complaints may be made to the Information Commissioner's Office.